SaaS Customer Relationship Management
Your trial funnel and customer lifecycle — monitored and acted on automatically, so every signup gets the right follow-up at the right time.
DeepForce connects revenue and behavioral intelligence to manage trial activation, retention risk, and recurring payments using ARIA and BEACON agents. Designed for founders who already use Stripe, PostHog or Mixpanel, and a support inbox, DeepForce watches and acts across the customer lifecycle so you don't have to manually triage every event.
Why SaaS customer relationship management fails for solo founders
After launch, product founders inherit an operations job: keep trials alive, prevent churn, respond to support, and catch payment failures. These tasks produce dozens of small but recurring failures that compound into revenue leakage and poor user experience. DeepForce targets the specific operational gaps that typical CRM setups miss: continuous monitoring, context-aware outreach, and cross-tool orchestration.
Silent trial drop-offs
Trials that never activate produce ghost signups that traditional CRMs log but rarely act on. Founders miss these because the data is in-product, not in a CRM task list.
Undetected failed payments
Payment retries and failed cards often result in silent churn when nobody follows up. The timing window for recovery is short and requires context-aware outreach tied to billing history.
Support backlog and missed escalations
Support tickets pile up outside business hours. Without continuous triage, common issues stay open and patterns indicating documentation gaps go unnoticed.
How DeepForce manages your customer lifecycle
DeepForce uses specialized agents—ARIA for revenue and activation intelligence and BEACON for behavioral analytics—to monitor connected tools and act on customer events. The system integrates with Stripe, PostHog or Mixpanel, Customer.io or Loops, and Intercom so agents can run workflows that recover payments, re-engage dormant users, and surface product signals without manual orchestration.
Trial activation monitoring (ARIA + BEACON)
Detects whether new signups perform activation events inside your product and flags or acts on signups that never engage.
→ Reduces silent trial losses by initiating targeted reactivation sequences based on in-product behavior.
Payment failure recovery (ARIA)
Watches Stripe webhooks for failed payments and executes staged recovery actions: payment update emails and founder outreach per your escalation policy.
→ Recovers at-risk revenue by following a defined, contextual retry and outreach workflow tied to subscription state.
Behavioral pulse (BEACON)
Delivers a daily product pulse: activation rate, DAU trends, feature usage shifts, and users approaching account limits.
→ Provides actionable user intelligence so you can prioritize outreach and product changes without running analytics queries manually.
Automated support triage handoff (SOREN integration)
When BEACON flags churn risk or ARIA needs human outreach, the system coordinates with your support agent to escalate or resolve tickets using knowledge base context.
→ Closes feedback loops faster and reduces founder time spent on routine support.
Contextual, persistent memory
Agents store business facts in long-term memory (Zep) and retrieve SOPs and playbooks via Qdrant to ground responses and follow-ups.
→ Ensures outreach and automated actions align with your policies and reduce incorrect or hallucinated responses.
Composio-managed tool integrations
Managed connectors to Stripe, PostHog/Mixpanel, Customer.io/Loops, Slack, and Intercom let agents act directly inside your existing toolchain.
→ Avoids rebuilding workflows and keeps operations tied to the systems you already use.
Operational flow: from signup to retention
DeepForce runs scheduled checks, responds to events, and creates follow-up actions so your customer lifecycle is continuously managed. The process is practical: connect tools, define escalation preferences, then let the agents run proactive and event-driven tasks.
Connect your tools
Link Stripe, PostHog or Mixpanel, and your email sequence provider (Customer.io or Loops). Composio handles the managed integration so agents can read events and post actions.
⏱ 10–30 minutes
Agents start monitoring
ARIA watches payment webhooks and subscription metrics while BEACON checks activation and in-product events on a scheduled cadence or in response to event streams.
⏱ Immediate after connection
Automated, context-aware actions
On a failed payment or a silent signup, ARIA triggers a recovery sequence; BEACON initiates reactivation outreach to dormant users using your knowledge base and brand voice.
⏱ Minutes to hours depending on workflow
Follow-up and memory
If no response occurs, agents schedule follow-ups and record outcomes in long-term memory so future actions are informed by past results and your SOPs.
⏱ Ongoing
Concrete benefits for SaaS founders
DeepForce focuses on measurable operational outcomes across revenue, support, and product intelligence. Each benefit maps directly to a founder pain point and explains the expected operational outcome.
Reduce silent churn
ARIA detects inactive paying customers and triggers personalised check-ins based on in-product signals.
Fewer unexpected churn events tracked daily
Recover at-risk revenue
Staged payment recovery sequences through Stripe and email providers increase chances of retaining subscriptions.
Higher recovery rate on failed payments
Lower founder support load
SOREN triages and resolves routine support issues by using your knowledge base to act without founder involvement.
Reduced number of tickets requiring founder attention
Faster product insight
BEACON delivers daily pulses and cohort retention reports so decisions do not require manual analytics extraction.
Daily actionable signals instead of weekly analysis time
Consistent escalation behavior
Escalation rules and persistent memory ensure similar cases are handled consistently across time and agents.
Consistent handling across recurring incidents
Plug-in integrations
Composio connectors allow agents to act inside your existing systems so operations do not require new tooling.
Fewer integration maintenance tasks
Before and after adopting DeepForce for CRM
This side-by-side shows practical operational differences when ARIA and BEACON manage your customer lifecycle versus a manually managed CRM and ad-hoc alerts.
Before
- ✗ Manual detection of trial non-activation via spreadsheets and manual analytics queries
- ✗ Delayed reaction to failed payments and manual retry messages
- ✗ Support tickets accumulate outside business hours without triage
- ✗ Founder spends time writing ad-hoc reactivation emails
- ✗ Analytics reports are generated weekly and need manual synthesis
- ✗ No persistent agent memory to apply past context to current cases
After
- ✓ Automated detection of activation gaps with immediate reactivation sequences
- ✓ Contextual payment recovery workflows initiated on Stripe webhooks
- ✓ Continuous ticket triage with knowledge-base grounded responses
- ✓ Agents initiate founder-style outreach only when escalation rules require it
- ✓ Daily product pulse and cohort reports without manual queries
- ✓ Long-term memory stores policies and past decisions to maintain consistency
Frequently Asked Questions
How does DeepForce integrate with my existing CRM and analytics?
DeepForce uses Composio-managed connectors to read and act inside Stripe, PostHog, Mixpanel, Customer.io or Loops, and Intercom. Agents ingest events via webhooks and Redis streams and act according to configured escalation preferences. This means you keep your current tools while enabling agents to monitor trials, payments, and in-product events and run recovery or reactivation workflows.
Can DeepForce send emails from my domain when it reaches out to customers?
Agents have access to Gmail for founder-style outreach and can use your connected email provider (Customer.io or Loops) for sequences. Outreach behavior follows the escalation rules you configure so messages use your tone and are traceable inside your existing email system.
Will the agents make decisions without my approval?
Agents are designed to act within defined operational domains and follow your escalation preferences. They run scheduled checks and respond to events; for high-impact actions you can set escalation thresholds that trigger founder review. Agents also record actions and outcomes into persistent memory for auditability.
How does DeepForce avoid incorrect support responses?
Support responses are grounded in your uploaded knowledge base (Notion or Outline) and RAG via Qdrant, and agents reference long-term memory stored in Zep. This reduces the risk of incorrect answers because agents retrieve documented policies and SOPs when resolving routine customer issues.
What does 'free for now' mean for using DeepForce?
DeepForce is free for now: users need to plug in their API key and manage LLM and integration costs themselves. Free here refers to no subscription for the initial launch period, and users are responsible for their own connected tool costs and API usage.
Can I change agent schedules or escalation rules?
Yes. Agents run scheduled proactive checks with Celery Beat and you can define custom daily jobs through the UI by specifying tools and cron timings. Agents also create their own follow-up tasks, and you control escalation preferences to determine when the founder is notified or when an automated outreach occurs.
Does DeepForce replace my CRM entirely?
DeepForce is not a CRM replacement in the traditional sense. It acts as an operations layer that integrates with your existing CRM and analytics to manage the customer lifecycle automatically—catching activation problems, recovering payments, and surfacing product signals—so you spend less time managing operational work inside a CRM.
How is customer data and history stored?
Agents store structured business facts in long-term memory via Zep, use Redis for short-term working memory, and Qdrant for RAG retrieval of SOPs and documentation. Task logs and job records are stored in Turso so actions are auditable.
Start managing your SaaS customer lifecycle with DeepForce
Let ARIA and BEACON monitor trials, payments, and product signals so you reduce churn and reclaim time. DeepForce is free for now — plug in your API keys, connect Stripe and your analytics, and manage costs yourself.
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